![]() She ( I think her name was Leslie) stopped then said well let me set you up with a person who can tell you more about the resorts and resort offerings. I stated directly I was not interested or could not take part in this, told them I had just arrived and wasn’t interested. As I sit in the lobby I was approached by staff at front desk, who I thought had come over to welcome me, tell me about what the facility had to offer and possibly show me around, however, come to my findings she was trying to sell me on the hotel, and wanted to set me up with one of your marketing agents to discuss possibly buying into your time share, or whatever it may be called. I entered your facility at 3:45 pm on 7/20. I was so disappointed and felt as though when I requested assistance with my issues, concerns and request, they were dismissed completely every time and all I received was “I am sorry”. I am writing to express my complete dissatisfaction with my stay and I will list the reasons and dates for such below. I was very excited and arrived Wednesday 7/20/16 in the afternoon and left on Monday afternoon 7/25/16. I chose Secrets Resort and Spa in Puerto Vallarta, based on the website, for the offerings seemed to be what I was looking for. I was searching for an adult resort and spa for a 5 day vacation to rest and enjoy some long awaited self care and thought Mexico would be nice. ![]() I am a social worker in California who does not have the funds to experience a vacation but more than every 4 years. ![]()
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